COMPANY POLICIES

EFFECTIVE AUGUST 1ST, 2019

GENERAL POLICIES

 

  • ALL WATERCRAFTS COMING IN FOR SERVICE AND/OR STORAGE MUST BE FREE OF FOOD, DRINKS, AND OTHER GARBAGE (CLEANING FEES MAY APPLY)

  • ALL WATERCRAFTS COMING IN FOR SERVICE AND/OR STORAGE MUST BE FREE OF WATER TOYS, BOAT EQUIPMENT, LIFT VINYL, ETC. (CLEANING FEES MAY APPLY)

  • ALL WATERCRAFT REQUIRE KEYS TO BE LEFT IN THE BOAT FOR SERVICE/STORAGE (FEES MAY APPLY)

    • NOTE: WE ARE NOT RESPONSIBLE FOR NON-ELECTRONIC TETHERS; ALWAYS MAINTAIN A SPARE

    • NOTE: WE WILL NEED ALL ELECTRONIC SECURITY DEVICES AND CODES

    • NOTE: WATERCRAFTS BEING PICKED UP AT THE DOCK REQUIRE KEYS IN BOAT, DOCK IN WATER, FUEL IN BOAT, AND WORKING LIFT (IF APPLICABLE)

  • IF CONTRACTING VINYL REMOVAL FROM LIFT, WE WILL PLACE ALL HARDWARE AND VINYL ON YOUR DECK/PATIO

    • EXCEPTION: IF WE ARE CONTRACTED TO CLEAN YOUR VINYL, THEN WE WILL CONTACT YOU TO PICK IT UP WITHIN 14 DAYS AFTER IT IS FINISHED (STORAGE FEES MAY APPLY)

 

STORAGE DEPARTMENT POLICIES

 

  • SPRING LAUNCH AND FALL PICK-UP REQUIRES A 3 WEEK NOTICE FOR SCHEDULING PURPOSES

    • NOTE: PLEASE SCHEDULE YOUR DOCK & LIFT INSTALLATION/REMOVAL ACCORDINGLY. CANCELLED APPOINTMENTS DUE TO DOCK & LIFT ISSUE WILL PUT YOU OUT 3 MORE WEEKS.

  • ON DECEMBER 15TH, ALL UNPAID STORAGE INVOICES WILL INCUR A $25.00/MONTH SERVICE FEE.

  • DUE TO THE LARGE VOLUME OF STORAGE REQUESTS, SERVICE WORK WILL CUT OFF AT LABOR DAY AND BE DONE FROM DECEMBER 15TH THROUGH MARCH 15TH

    • NOTE: APPROVED QUOTES REQUIRE PAYMENT PAID IN FULL PRIOR TO SERVICE

    • NOTE: IF YOU DECLINE TO DO, OR DO NOT GIVE US APPROVAL ON, ANY NEEDED SERVICE WORK IN THE WINTER, WE WILL NOT BE ABLE TO  WORK ON YOUR WATERCRAFT UNTIL AFTER MEMORIAL DAY

  • WE ARE NOT RESPONSIBLE FOR THE CLEANLINESS OF YOUR BOAT. MOLD, MILDEW, DUST, ETC. CAN OCCUR DURING THE STORAGE PERIOD. 

    • NOTE: YOU CAN CONTRACT DETAILING SERVICES FOR A FEE; INQUIRE WITHIN
       

FACILITY POLICIES

 

  • INSURANCE IS REQUIRED FOR YOUR WATERCRAFT WHILE IT IS ON OUR PREMISE

  • OUR SERVICE DEPARTMENT IS CLOSED TO THE PUBLIC. IF YOU ARE INSIDE THE GATED AREA WITHOUT PERMISSION FROM THE STAFF, YOU WILL BE CONSIDERED TRESPASSING. YOU CAN CHECK ON THE STATUS OF YOUR BOAT BY CALLING OR STOPPING BY OUR STORE. TRESPASSING MAY CAUSE DELAYS AND/OR ADDITIONAL FEES IN THE SERVICE OF YOUR BOAT.

 

SERVICE DEPARTMENT POLICIES

 

  • SERVICE WORK WILL NOT BEGIN UNTIL A WORK ORDER IS WRITTEN ON IT. DROPPING YOUR BOAT OFF WITHOUT COMMUNICATION WILL RESULT IN DELAYED SERVICE WORK TIMES.

  • OUR SERVICE DEPARTMENT GENERALLY RUNS AROUND 3 WEEKS BEHIND DROP-OFF DATES. IF THIS IS DIFFERENT AT THE TIME OF YOUR ARRIVAL, WE WILL LET YOU KNOW.

  • ALL SERVICE WORK WILL HAVE A MINIMUM OF 1 HOUR OF LABOR. OUR CURRENT LABOR RATE IS $120.00. 

    • NOTE: WE DO NOT OFFER A FREE DIAGNOSIS. 

  • ESTIMATES ARE ROUGH. THE FINAL BILL MAY COME IN AT MORE OR LESS THAN WHAT YOU WERE INITIALLY TOLD. IN THE NATURE OF MARINE ENGINES & BOATS, THINGS MAY BREAK OR BE MORE DIFFICULT THAN EXPECTED BASED ON THE CONDITION OF THE BOAT.

  • PLEASE TRY TO REFRAIN FROM CALLING IN MULTIPLE TIMES TO CHECK THE STATUS OF YOUR BOAT. WHEN THE PAPERWORK IS FINISHED AND THE INVOICE IS READY, WE WILL CALL YOU. 

  • THE LIST OF BOATS & MOTORS WE WORK ON CAN CHANGE WITHOUT PRIOR NOTICE. PARTS AVAILABILITY DOES AFFECT THIS GREATLY. 

  • THERE WILL BE A STORAGE FEE OF $8/DAY FOR BOATS THAT HAVE NOT BEEN PICKED UP WITHIN 14 DAYS OF THE INITIAL CALL. 

  • UNPAID INVOICES WILL BE CHARGED A $25 SERVICE FEE.

 

WARRANTY DEPARTMENT POLICIES

 

  • PER YOUR MANITOU, BENNINGTON, YAMAHA, OR SUZUKI WARRANTY, YOU ARE RESPONSIBLE FOR GETTING THE BOAT TO US FOR WARRANTY REPAIRS. 

  • IF YOU WOULD LIKE WARRANTY SERVICE DURING THE SEASON (MEMORIAL DAY-LABOR DAY), THEN YOU WILL NEED TO ARRANGE THE SERVICE THROUGH OUR WARRANTY DEPARTMENT. OUR HAUL FEE WILL BE DISCOUNTED IF YOU DO NOT HAVE A TRAILER. 

  • IF YOU REQUEST WARRANTY SERVICE AND THE PARTS NEED TO BE ORDERED, THEN YOU WILL NEED TO SCHEDULE THE SERVICE IMMEDIATELY UPON THE ARRIVAL OF YOUR PARTS. CASEY’S COVE WILL CALL YOU WITH AN ESTIMATED ARRIVAL DATE.

  • WE DO NOT WARRANTY PARTS THAT WE DO NOT INSTALL WITHOUT DIRECT PERMISSION OF OUR WARRANTY OR SERVICE MANAGER. 

 

PARTS DEPARTMENT POLICIES

 

  • ALL SPECIAL ORDER PARTS ARE TO BE PAID FOR BEFORE THE PARTS ARE ORDERED. FAILURE TO DO SO WILL DELAY IN DELIVERY TIMES.

  • THERE ARE ABSOLUTELY NO RETURNS ALLOWED ON FUEL, LIQUID, AND ELECTRICAL PARTS.

  • SPECIAL ORDER PARTS ARE NOT RETURNABLE.

  • A RESTOCKING FEE OF 10% MAY APPLY ON ANY ELIGIBLE CASH/CREDIT/CHECK RETURNS AT THE DISCRETION OF THE PARTS DEPARTMENT. RESTOCKING FEES DO NOT APPLY FOR SAME-DAY STORE CREDIT.

  • DISCONTINUED ITEMS ARE NON-RETURNABLE.